Worcester Customer Service Team

Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of our specialist advisors in Worcester, or email us.

We're available to speak to you 7 days a week, 364 days a year, at the times shown below:

Day Available Hours
Monday to Friday 7.00am - 8.00pm
Saturday 8.00am - 5.00pm
Sunday 9.00am - 12.00pm

Alternatively you can contact the installer of your product, or search for a Worcester Accredited Installer in your area.

Smell gas?

If you suspect a gas leak call the National Gas Emergency Service on 0800 111 999

  • Don't smoke or strike matches
  • Don't turn electrical switches on or off
  • Do put out naked flames
  • Do open doors and windows
  • Do keep people away from the area affected
  • Do turn off the control valve at the meter if you can
  • Do go outside of the property for your own safety


Our customer services and technical teams are happy to talk you through any questions you may have relating to your Worcester product.

However, if you would prefer to use our website, then our list of frequently asked questions (FAQ's) relating to common heating and hot water issues may help.

Visit customer support hub

General Support

Our general enquiries number is the best number to call if you want to register your product guarantee, book a service engineer visit, order a user manual or sales brochure, or if you have any other non-technical questions related to our products or services.


Technical Support

Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.


Renewable Support

Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps.


Find a local installer

Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.

After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.