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If you're unsure whether your products are still covered by their guarantee, or how much longer you have until they expire, try our Guarantee Length Checker

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Get the right help for you

Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of our specialist advisors in Worcester, or email us.

 

Worcester Customer Service Team

Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of the specialist advisers in Worcester To make sure you get the right type of help, please select the support you need.

General Support

Call our general enquiries team for help and advice with:

  • Registering guarantees - Register your product online
  • Booking a service visit - book a service online
  • Ordering user manuals and other documents - view manuals & brochures online
  • Any other non-technical questions relating to our products

014940099
Technical Support

Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.

  • Pre sales technical advice (which product is suitable)
  • Post sales technical advice for installers and engineer
  • Post sales technical advice/troubleshooting for homeowners
  • Any other technical related queries eg part numbers

 

Technical Department for engineers opening times

  • Monday to Friday 7.00am - 8.00pm
  • Saturday 8.30am - 4.00pm
  • Sunday CLOSED

015118572
Renewable Support

Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps:

Appointment

  • Guarantee queries
  • Register guarantees
  • Book renewable engineer for repair, service or commissioning

0330 162 0729

Technical

  • Pre sales technical advice (which product is suitable)
  • Post sales technical advice

0330 162 4511
Commercial Support

Contact us if you would like more information on our product range or receive advice/troubleshooting on a specific project.

Appointment

  • Guarantee queries
  • Register guarantees
  • Book commercial engineer for repair or service

0330 162 0469

Technical

  • Pre sales technical advice (which product is suitable)
  • Post sales technical advice for installers and engineers
  • Post sales technical advice/troubleshooting for homeowners
  • Any other technical related queries eg part numbers

0330 162 2746

Support opening times 

We're available to speak to you 7 days a week, 364 days a year, at the times shown below:

Day Available Hours

Monday to Friday 7.00am - 8.00pm
Saturday 8.00am - 5.00pm
Sunday 9.00am - 12.00pm
Bank Holidays 8.00am - 4:30pm

 

Smell gas?

If you suspect a gas leak call the National Gas Emergency Service on 0808 239 9588

  • Don't smoke or strike matches
  • Don't turn electrical switches on or off
  • Do put out naked flames
  • Do open doors and windows
  • Do keep people away from the area affected
  • Do turn off the control valve at the meter if you can
  • Do go outside of the property for your own safety
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Find a local installer

Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.

After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.