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Find out moreGet the right help for you
Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of our specialist advisors in Worcester, or email us.
Our call centre is currently closed, and will re-open at 07:00am tomorrow
Our online support resources are available 24 hours a day, and may be able to help you with your problem.
Worcester Bosch Customer Service Team
Our Customer Service team is here to help you get the best from your Worcester Bosch product throughout its lifetime. Whatever your enquiry, simply call one of the specialist advisers in Worcester To make sure you get the right type of help, please select the support you need.
Boiler General Support
Call our general enquiries team for help and advice with:
- Registering guarantees - Register your product online
- Booking a service visit - book a service online
- Ordering user manuals and other documents - view manuals & brochures online
- Any other non-technical questions relating to our products
Monday to Friday 7:00am - 6:00pm
Saturday 8:00am – 5:00pm
Sunday 9:00am – 12:00pm
Boiler Technical Support
Our award winning technical support team will answer any technical questions you may have on Worcester Bosch boilers, solar water heating systems, cylinders, controls, thermostats and product accessories.
- Pre sales technical advice (which product is suitable)
- Post sales technical advice for installers and engineer
- Post sales technical advice/troubleshooting for homeowners
- Any other technical related queries eg part numbers
Boiler Technical Department for engineers opening times
- Monday to Friday 7.00am - 6.00pm
- Saturday 8.30am - 4.00pm
- Sunday CLOSED
Other Technical Support team opening hours may vary.
Renewable Support
Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps:
Commercial Support
Contact us if you would like more information on our product range or receive advice/troubleshooting on a specific project.
Support opening times
We're available to speak to you 7 days a week, 364 days a year, at the times shown below:
Day Available Hours
| Monday to Friday | 7.00am - 6.00pm |
| Saturday | 8.00am - 5.00pm |
| Sunday | 9.00am - 12.00pm |
| Bank Holidays | 8.00am - 4:30pm |
Smell gas?
If you suspect a gas leak call the National Gas Emergency Service on
- Don't smoke or strike matches
- Don't turn electrical switches on or off
- Do put out naked flames
- Do open doors and windows
- Do keep people away from the area affected
- Do turn off the control valve at the meter if you can
- Do go outside of the property for your own safety
Find a local installer
Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.
After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.
Send enquiry
Send us an enquiry via our website and we'll get back to you as soon as we can.
Register guarantee
Register your Worcester Bosch product here by following a few simple steps.
Troubleshooting
Why not use our troubleshooting tool or frequently asked questions to help answer your enquiry?
Manuals & brochures
Lost the instructions? Don't worry. Download PDF copies of product user manuals, instructions or brochures here.
Customer support
Find out about our service plans and book your next appointment.
Customer relations
Please contact our customer relations team if you have any feedback, comments or criticism of our products or services.