Worcester Customer Care Team
Our Customer Care team are committed to helping you get the best from your Worcester product throughout its lifetime. Whatever your enquiry simply speak to one of our specialist advisors either by phone, live chat, email or social media. If you are a contract customer you can also book a visit from a Worcester Service Engineer if you'd like someone to come to you.
Get the right help for you
Our Customer Care team are happy to talk through any questions you may have. To make sure you get the right type of help, please view the options below and select the support you need.
You can also chat to us through our live chat service by clicking the icon on the bottom right hand side of this page or send us an email using our simple online form. If you require an engineer visit please complete our request an appointment form.
Call our general enquiries team for help and advice with:
- Registering guarantees
- Booking a service visit
- Ordering user manuals and other documents
- Any other non-technical questions relating to our products
Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.
- Pre sales technical advice (which product is suitable)
- Post sales technical advice for installers and engineer
- Post sales technical advice/troubleshooting for homeowners
- Any other technical related queries eg part numbers
Technical Department for engineers opening times
- Monday to Friday 7.00am - 8.00pm
- Saturday 8.30am - 4.00pm
- Sunday CLOSED
Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps:
Contact us if you would like more information on our product range or receive advice/troubleshooting on a specific project.
Appointment
- Guarantee queries
- Register guarantees
- Book commercial engineer for repair or service
Technical
- Pre sales technical advice (which product is suitable)
- Post sales technical advice for installers and engineers
- Post sales technical advice/troubleshooting for homeowners
- Any other technical related queries eg part numbers
Support opening times
We're available to speak to you 7 days a week, 364 days a year, at the times shown below:
Day Available Hours
| Monday to Friday | 7.00am - 8.00pm |
| Saturday | 8.00am - 5.00pm |
| Sunday | 9.00am - 12.00pm |
| Bank Holidays | 8.00am - 4:30pm |
Our Valued Customers
The safety and well-being of our customers and installers is always our number one priority, even more so now with the ever-changing progression of the Coronavirus outbreak, we are committed to do everything we can to protect the wellbeing of our customers and our colleagues.
Find out moreSmell gas?
If you suspect a gas leak call the National Gas Emergency Service on 0800 111 999
- Don't smoke or strike matches
- Don't turn electrical switches on or off
- Do put out naked flames
- Do open doors and windows
- Do keep people away from the area affected
- Do turn off the control valve at the meter if you can
- Do go outside of the property for your own safety
Home Heating Tips
- How to use the FW100 Weather Compensation boiler control
- How to re-establish RF links
- Home heating and hot water tips
- Handy Greenstar boiler checks
- Winter energy-saving-tips from Worcester
- Boiler tips for homeowners
- Why you should have your central heating system cleansed
- How to repressurise a heating system with an internal filling key
- How to repressurise a heating system with an external filling hose
- How to re-pressurise your system using the new Keyless Filling Link
- How to bleed a radiator
- All home heating tip videos
Find a local installer
Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.
After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.
Send enquiry
Send us an enquiry via our website and we'll get back to you as soon as we can.
Register guarantee
Register your Worcester Bosch product here by following a few simple steps.
Troubleshooting
Why not use our troubleshooting tool or frequently asked questions to help answer your enquiry?
Manuals & brochures
Lost the instructions? Don't worry. Download PDF copies of product use manuals, instructions or brochures here.
Customer Support
Find out about our service plans and book your next appointment.
Customer relations
Please contact our customer relations team if you have any feedback, comments or criticism of our products or services.