Get the right help for you

Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of our specialist advisors in Worcester, or email us.

Our call centre is currently closed, and will re-open at 09:00am tomorrow

Our online support resources are available 24 hours a day, and may be able to help you with your problem.

Worcester Customer Service Team

Our Customer Service team is here to help you get the best from your Worcester product throughout its lifetime. Whatever your enquiry, simply call one of the specialist advisers in Worcester To make sure you get the right type of help, please select the support you need.

Call our general enquiries team for help and advice with:

  • Registering guarantees - Register your product online
  • Booking a service visit - book a service online
  • Ordering user manuals and other documents - view manuals & brochures online
  • Any other non-technical questions relating to our products

014940099

Our award winning technical support team will answer any technical questions you may have on Worcester boilers, solar water heating systems, cylinders, heat pumps, controls, thermostats and product accessories.

  • Pre sales technical advice (which product is suitable)
  • Post sales technical advice for installers and engineer
  • Post sales technical advice/troubleshooting for homeowners
  • Any other technical related queries eg part numbers

 

Technical Department for engineers opening times

  • Monday to Friday 7.00am - 8.00pm
  • Saturday 8.30am - 4.00pm
  • Sunday CLOSED

0330 162 3574

Speak to our Renewable Technologies specialists with questions about solar thermal or heat pumps:

Appointment

  • Guarantee queries
  • Register guarantees
  • Book renewable engineer for repair, service or commissioning

0330 162 0729

Technical

  • Pre sales technical advice (which product is suitable)
  • Post sales technical advice

0330 162 4511

Contact us if you would like more information on our product range or receive advice/troubleshooting on a specific project.

Appointment

  • Guarantee queries
  • Register guarantees
  • Book commercial engineer for repair or service

0330 162 0469

Technical

  • Pre sales technical advice (which product is suitable)
  • Post sales technical advice for installers and engineers
  • Post sales technical advice/troubleshooting for homeowners
  • Any other technical related queries eg part numbers

0330 162 2746

Support opening times 

We're available to speak to you 7 days a week, 364 days a year, at the times shown below:

Day Available Hours

Monday to Friday 7.00am - 8.00pm
Saturday 8.00am - 5.00pm
Sunday 9.00am - 12.00pm
Bank Holidays 8.00am - 4:30pm

Christmas 2019 Available Hours

Monday 23rd December 7.00am - 8.00pm
Tuesday 24th December 8.00am - 5.00pm
Wednesday 25th December CLOSED
Thursday 26th December 8.00am - 4:30pm
Friday 27th December 8.00am - 5.00pm
Saturday 28th December 8.00am - 5.00pm
Sunday 29th December 9.00am - 12:00pm
Monday 30th December 8.00am - 5.00pm
Tuesday 31st December 8.00am - 5.00pm
Wednesday 1st January 8.00am - 4:30pm
Thursday 2nd January 7.00am - 8:00pm

Smell gas?

If you suspect a gas leak call the National Gas Emergency Service on 0808 239 9588

  • Don't smoke or strike matches
  • Don't turn electrical switches on or off
  • Do put out naked flames
  • Do open doors and windows
  • Do keep people away from the area affected
  • Do turn off the control valve at the meter if you can
  • Do go outside of the property for your own safety

Find a local installer

Each heating system needs custom designing. Find and contact a Worcester Accredited Installer in your area to book a home visit.

After calculating the best system for your home and hot water requirements, your installer will then provide you with a free quote.

Send enquiry

Send us an enquiry via our website and we'll get back to you as soon as we can.

Register guarantee

Register your Worcester Bosch product here by following a few simple steps.

Troubleshooting

Why not use our troubleshooting tool or frequently asked questions to help answer your enquiry?

Manuals & brochures

Lost the instructions? Don't worry. Download PDF copies of product use manuals, instructions or brochures here.

Customer Support

Find out about our service plans and book your next appointment.

Customer relations

Please contact our customer relations team if you have any feedback, comments or criticism of our products or services.