We're committed to providing products and services of a high quality.
We realise that sometimes things can go wrong, and there may be occasions where problems arise which result in our product or service falling short of a customer's expectations. We have a dedicated contact centre based in Worcester where you may be able to find a resolution to any issue you have.
How will we deal with your complaint?
Registering your complaint
Contact our Customer Relations team using the form below
Please provide us with details of your complaint. Our Customer Relations team will log all the details.
If you prefer to contact us by letter, please provide your full name, address, postcode, contact telephone numbers and the address where the product is located, if different.
Please send your letter to:
Customer Relations Correspondence Team
Bosch Thermotechnology Ltd
Cotswold Way
Warndon
Worcester
WR4 9SW
Acknowledgement
Following receipt, we aim to acknowledge your complaint within 2 working days (Monday - Friday excluding public holidays) of receipt.
Investigation
Your complaint will always be investigated by a trained Customer Relations Coordinator. We will be as thorough as possible and may contact you for any additional information we require.
Conclusion
The Customer Relations Coordinator will investigate all the facts and come to a conclusion that takes full account of all the issues. We will either send a final response or a further holding letter/email which will seek to inform you that we have been unable to give a final response and an indication as to when you will hear next from us. This process can take up to 28 days to be completed.
Bosch Thermotechnology Ltd is not regulated by a national body but in setting its policy on redress to customer complaints it works to a standard it believes to be fair and reasonable.
This complaints procedure does not affect your statutory rights.
If you have an issue or problem you would like to bring to our attention, please contact us using the form below