News

Launch of our enhanced loyalty programme, VAULT.

Published: 30-09-2025

We are thrilled to announce the evolution of our loyalty programme, now known as VAULT, which will provide installers with more rewards and support in the ever-changing heating, ventilation, and air conditioning (HVAC) industry.

Our new programme has the same well-known loyalty levels (Worcester Bosch Installer, Worcester Bosch Accredited Installer and Worcester Bosch Accredited Partner), but installers can now level up by fitting a range of multi-technology heating products such as oil or gas boilers, air conditioning units and heat pumps, while also getting access to more exciting benefits and educational assets.

The new benefits on offer include:

• New personalised dashboard
• Instant guarantee certificates for boilers
• New and improved loyalty shop items
• Product and business certification badges
• Ability to spend points from the Worcester Bosch Professional app
• Ability to extend a guarantee from the Worcester Bosch Professional app
• Heat pump finance options

The enhancement of our loyalty scheme, VAULT, is a natural evolution for us as we commit to offering multi-technology solutions to installers and consumers. The HVAC market is rapidly changing, and we want to ensure that our installers are empowered with the right tools and supported throughout this transition to enable their customers to make more informed choices when it comes to home heating.

Installers will continue to be rewarded for fitting our products by earning points when they register their installs through their loyalty account. They can then convert points to cash on a card, or spend them on workwear, power tools and more. Installers even have the option to reinvest their points in marketing and business support.

From today, installers are encouraged to log in to the portal or Worcester Bosch Professional app with their existing login details to onboard onto the VAULT scheme. 

All existing guarantees, Gas Safe notifications and certificates will be carried over to installers’ personalised accounts automatically, alongside their existing points and their expiry dates.

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